FAQs

  • You can book appointments on our website through our Booking link or by calling us directly.

    We recommend booking as far in advance as possible, especially for weekends and peak hours.

  • Please see treatment pages FAQs for guide prices or select our Booking link.

    SKINPEN

    POLYNUCLEOTIDES

    PROFHILO

    SUNEKOS

  • Every skin journey is unique, thats why we tailor your course of treatment to your individual needs, concerns and goals. Treatments are typically delivered over a series of sessions to ensure maximum skin rejuvenation.

    You can purchase Treatment Courses on our website through our Booking link.

    If you are unsure what might suit you best please contact us directly and we’ll be happy to guide you accordingly.

  • Yes, treat yourself or someone special to the gift of rejuvenation.

    Gift Certificates can be purchased on our website through our Booking link.

  • We are open 9am to 6pm, Monday to Friday and 10am to 2pm Saturdays. Appointments are recommended for all services.

  • The Skin Lab Henley is located on the first floor in the four story red brick building, on the corner of Thameside and Station Road.

    Our entrance door is located to the side of the Royal House Dental Centre, opposite Bistro at the Boathouse restaurant.

    Once inside proceed up the stairs on your left to the first floor, where you will find our clinic at the second door on the left.

    For The Skin Lab Henley full address, map and parking please see our Contact Us page.

  • Our cancellation policy at The Skin Lab Henley is designed to ensure fairness to both our valued clients and our dedicated professionals.

    We kindly ask a minimum of 48 hours notice to cancel or reschedule an appointment.

    Cancellations within 48 hours of your appointment will result in your card being charged 50% of the total treatment cost. Cancellations within 24 hours will be charged 100% of the total treatment cost.​

  • Our missed appointment policy at The Skin Lab Henley is designed to ensure fairness to both our valued clients and our dedicated professionals.

    Missed appointments will be charged at full price before any further appointments can be arranged.

    If the appointment missed is part of a course it may result in treatments being deducted from your course.

  • Advanced skin treatments have a minimum legal age of 18 years old. A full skin assessment is still recommended above this age as your well-being is our priority and we’ll be happy to guide you accordingly.

  • At The Skin Lab Henley, your health and safety are our top priorities. While some of our treatments may have specific health and safety considerations, we take great care to ensure that the treatments are administered by trained professionals and adhere to the highest standards.

    However, individual health conditions and sensitivities vary, so we recommend discussing any concerns with our team before booking or undergoing any treatment. We're here to provide guidance and answer any questions to ensure your experience is both enjoyable and safe.